Track Your Order | Pawriends

📍 Order Processing Timeline

Your order is being processed as follows (all timelines are in business days):

1.Order Verification: Completed within 24 hours after payment confirmation.

2.Warehouse Processing: Packaged and logistics number generated within 1 business day.

3.Tracking Number Dispatch: Within 3 business days, the international tracking number will be sent to your registered email.

4.Live Tracking: Once activated, monitor progress via global logistics platforms.

🚚 How to Track Your Package

After receiving your tracking number:

1.Primary Tracking Platform:

→ 17TRACK Global Package Tracking (supports 2,400+ carriers across 220+ countries):

• Real-time package location

• Customs clearance status (including delays/inspections)

• Estimated delivery date

2. Alternative Methods:

•Direct tracking on carrier websites (e.g., DHL/UPS/FedEx).

•Click tracking links embedded in your confirmation email.

⚠️ Note: Tracking numbers require 24-48 hours to activate. No initial records are normal.

🆘 Support for Shipment Issues

Contact us immediately for:

For Tracking email not received, First check spam folder and Request manual resend, normally respond ≤ 24 hours in business days.

For Tracking stalled >72 hours, Contact us,  We coordinate with carriers, normally within 48-hour progress update.

For Damaged/lost package, Submit evidence in 24 hrs on receiving package to Initiate refund/reship , normally within 72-hour resolution.

For Customs documentation issues, Please request invoices/certificates via email, normally replied in ≤24 hours within business days.

📞 Dedicated Support Channels

• Email: furryhelper@pawriends.shop  (Priority response)

Address: Zhangjiaxi Village, Linhai Shi No. 65-1 Taizhou Shi, 317000 Zhejiang, China

🔍 Frequently Asked Questions

Q1: What if I don’t receive the tracking email after 3 days?

→ Step 1: Check your spam/junk folder.

→ Step 2: Email us your order number + registered email for manual resend.

Q2: Tracking shows "Customs Hold" – what now?

→ We’ll email you if additional documents are required.

→ For urgent cases, use the carrier’s customs hotline.

Q3: Can I change my delivery address?

→ If status is "Processing": Email us new address + order number.

→ If shipped: Address changes incur fees and require carrier approval.